We are coming up on several events happening at various locations such as National Harbor’s Beer, Bourbon & BBQ Festival and the 4th of July specials. Please make sure you read the blog every day. If it has not been posted when you check, then check back a little later.
Some reoccurring things to go over with you all….
1) You, as a ticket seller, can ride any PRC public boat free regardless of whether you are working that day or not. If you have your shirt on you are easily recognizable, otherwise you may need to go get a no charge ticket from the booth. The VIP Passes I gave everyone are for your friends or family. All you are allowed is 4 per boat. If you need more for one boat then simply trade in passes from one of the other boats. (Example you want more Monuments tickets but don’t need Canine tickets.) Just trade those in for more Monuments.
2) ALL COUPONS presented at your window MUST have receipts attached to them and they are to be placed in your drawer. If you do not have a receipt printed then just reprint the receipt. There is a button for that. BUT we MUST have receipts for all coupons. We have to bill the companies giving them out and we must prove the sale. The receipt is necessary so we get our money. No receipt... we lose money. It’s that simple. Please be sure you are getting receipts.
3) Another issue happening is that people are giving refunds and not following through with either returning the tickets, or writing the transaction number on their sheet with an explanation or attaching the receipt to the ticket or all of the above. Please make sure you are doing all of those things when refunding. Technically you should never give a refund without calling and asking either myself or George for permission. Make sure you keep the tickets, attach a receipt and write the trans ID number and brief explanation on your sheet. Laziness or “I forgot” won’t be an excuse for this particular thing as it is a write up offense. Please make sure you are being detailed and following through on all steps in the process.
4) Counting your money at the end of your shift. I am having issues understanding why this is a problem for many. The basics are: Count your bank back out of all cash using the smallest bills to replace it with… meaning the ones, then the fives etc. All larger bills should be what you have left for your deposit. The bank goes back into its original baggie and the remaining profits and credit card receipts and tickets etc go inside your purple sheet. If you need help understanding the purple sheet let me know. I will be happy to go over it with you so that you know how to fill it out.
5) Paper clips…. Please make sure you ONLY paper clip your 1’s (ones) and only if they total $25.00. We only clip them in that amount. Do not clip 5’s, 10’s etc… do not clip $21.00 ones or $38.ones or any other increment. If you have $28.00 ones then you would clip $25 of them together and then have 3 loose ones.
6) Facing your money. I know you may think it is silly or not necessary, but it is a requirement of the job. Please face all bills in the same direction when placing them in your bank or in your deposit. That means all the presidents should be on top and looking the same direction.
These are just some of the reoccurring issues that are happening with several folks. Please make sure you take your time and do things correctly. I will be coming around to speak with each of you individually about anything you may need extra help on. Please make a list of anything you would like to ask and get additional help on. This is a learning process and not something to take negatively. We all have to learn, and this is why I will be coming around to speak with you.
You all are doing an outstanding job and I want you to know that. There are just some things that need to be tweaked. If you have questions, always feel free to call with them at the time the transaction is happening and I can walk you through it at the time so you will understand it.
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