REMINDERS

Hi All

Now that we are back into the swing of things, here are a few reminders for returning staff and updates for the new hires.

1. Please make sure you call both Sydney and I on our cell phones when you arrive to work. We need to know that you have made it in. This goes for BOTH day and evening shifts. You must use the booth cell phone to call. You cannot use your personal phone. If there are two of you assigned to work a booth location at the same time, then only the first person to arrive should call. Please leave a message as to who you are and that you are there. You do not need to call when you leave, only when you arrive. If we know you are just calling in to report, we will probably let it go to voice mail. Usually we are driving in ourselves and can't get to it, or in a meeting etc. If it is about something else, please let it go to voice mail and then call back a second time. If we get two calls from the same location, we know there is an issue and not just reporting in.

2. Please make sure you write the Day and Date on the Checklist and do the chores listed on it. Do not just initial them all off in advance. I do request that you use your initials rather than a checkmark. This gives me an immediate recognition of who was in the booth without having to go back onto old schedules.

3. CHECK THE BLOG!!! There may be nothing on it, but you should check it periodically. Like this message, there may be updates during the day and if we have meetings first thing, we may not get the blog posted right away.

4. If you find there is an issue with either the ticket system or the Internet, you MUST call either myself or Sydney or both ASAP!!! Even if you think it's nothing. It could be an indication of something bigger going on and we need to address the issue right then. Just so we are clear on this point, failure to report a computer technical issue could result in a write up.

5. I don't think I passed this on to the new staff, but PLEASE fill out the Season Pass form yourself. DO NOT let the customer do it. We need ALL information on the form filled out and if the customer does it they will not complete it. Trust me on that point. LOL!They also will scribble and we need to be able to read it in order to put them in the computer system. Please print their information yourself. You can ask for a drivers license or something and fill it out from that. That's actually easier. YES we need an email address. NO we will not spam them or share their address. The information is for contact only should they lose a pass or have one stolen. Lost passes are not unusual, so it is important. I usually have on average five passes either lost or stolen each year. I need that information to be able to contact them.

6. When checking out, please make sure the purple sheet is placed inside the big zipper bank bag with the receipts and deposit and the cash bank is all that goes back into the little plastic baggie and then inside the big zipper bank bag as well.

7. We have been selling a lot of Season Passes. Please make sure they are folded seperate in your bag and not stapled to your purple sheet. They are separated out here at the office and it is easier if they are not stapled to the receipts and sheet.

8. For those who think it's only your bank or three banks the office has to reconcile, I just wanted to let you understand that Randi has to balance out 22 Daily bank deposits and recreate banks for your use. That is a lot of work. Magnify your deposit by 22 and you will understand basically HALF of what she does daily. Please follow all procedures and dot all I's and cross all T's. If not for your own professionalism, and integrity, then please do it for Randi. She needs your help in this.

I wish to express my thanks to everyone for all their hard work so far and for doing such a great job in getting us open and running. It has been a difficult winter and opening week with all the snow and I appreciate everyone's dedication to coming in and getting us going. You all are awesome!